Shipping policy
Shipping Policy
Thank you for shopping with us!
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
We ship using reliable carriers such as Canada Post and other major couriers.
Estimated delivery times:
- Canada: 5–10 business days
- United States: 7–14 business days
- International: 7–21 business days
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free Shipping
We offer free shipping on orders over $75 CAD within Canada.
Tracking Your Order
All orders include tracking. You will receive a tracking number via email once your order has shipped.
Customs, Duties & Taxes
For international orders, customs fees, duties, and taxes may apply and are the responsibility of the customer. We are not responsible for delays caused by customs.
Shipping Delays
While we do our best to ensure timely delivery, delays may occur due to factors beyond our control, including weather, carrier delays, or high shipping volumes.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered. If you experience an issue, please contact the shipping carrier directly.
If you have any questions about your order, feel free to contact us at [stitcchhaven@gmail.com].